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Terms & Conditions

Last updated: 28 February 2026

These Terms & Conditions (“Terms”) apply to purchases made through https://ritualtea.co.uk/ (the “Site”). By using the Site and/or placing an order, you agree to these Terms.

If you have any questions, contact us at [email protected].

1. Who we are

We are BRAVANTA GROUP LLP, trading as Ritual Tea (“Ritual Tea”, “we”, “us”, “our”).
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: [email protected]

2. About you

By placing an order you confirm that:

  • you are at least 18 years old (or have permission from a parent/guardian), and

  • the information you provide is accurate and complete.

3. Products and information

We aim to describe products as accurately as possible. However:

  • product images are for illustration and may vary slightly from the item you receive (for example, packaging changes), and

  • availability can change at any time.

If a product becomes unavailable after you place an order, we will contact you and arrange a refund or suitable alternative where appropriate.

4. Orders

4.1 Placing an order

When you place an order, you are making an offer to buy the product(s). Your order is accepted when we send an order confirmation / dispatch confirmation email (depending on how your WooCommerce emails are set up).

4.2 Order problems

We reserve the right to refuse or cancel an order if:

  • there is a pricing or stock error,

  • we reasonably suspect fraud or misuse,

  • we cannot verify payment, or

  • delivery is not possible to the address provided.

If we cancel after payment has been taken, we’ll refund you.

5. Prices and payment

  • VAT is not currently charged.

  • Delivery charges are shown at checkout.

  • We accept card payments via Stripe. We do not store your full card details.

If a price is obviously wrong due to an error, we may cancel the order and refund you (even if you received an order confirmation), and we will contact you.

6. Delivery

  • Estimated delivery times are shown at checkout or in your order confirmation and are estimates, not guarantees.

  • Risk of loss or damage passes to you when the order is delivered to the address you provided (or collected by you).

  • If delivery fails because the address details were incorrect or incomplete, you may need to pay for re-delivery.

6.1 Third-party fulfilment

Some orders may be fulfilled and/or distributed by our third-party distributor. We remain responsible for customer service and your statutory rights.

7. Returns, refunds, damaged or missing items

Your statutory rights under UK consumer law are not affected.

We have a separate Returns Policy that sets out what to do if:

  • items arrive damaged or faulty,

  • items are missing,

  • items were sent in error, or

  • items were ordered in error.

Please refer to our Returns Policy on the Site for full details and timeframes. Where these Terms and the Returns Policy conflict, the Returns Policy will apply for returns/refunds processes.

8. Subscriptions

If you purchase a subscription product:

8.1 Billing

  • Subscriptions renew automatically at the frequency shown at checkout until cancelled.

  • You authorise us (via Stripe) to take recurring payments for the subscription.

8.2 Changes and cancellation

You can cancel a subscription at any time through your account area (if enabled) or by contacting us at [email protected].
Cancellation stops future renewals. Any refunds (if applicable) are handled in line with our Returns Policy and your statutory rights.

8.3 Failed payments

If a subscription payment fails, we may retry payment and/or pause the subscription until payment is successful.

9. Promotions and discount codes

  • Discount codes are subject to any terms shown with the promotion (expiry dates, minimum spend, exclusions, one-time use, etc.).

  • We can withdraw or change promotions at any time.

  • Codes cannot usually be combined unless stated.

10. Website use

You agree not to:

  • misuse the Site (for example, introducing malware, attempting unauthorised access, or interfering with performance),

  • copy, scrape, or commercially exploit Site content without permission, or

  • use the Site in a way that breaks any laws.

We may suspend or restrict access to the Site if we reasonably believe it is being misused.

11. Intellectual property

All content on the Site (including text, images, branding, product descriptions, and design) is owned by or licensed to Ritual Tea and is protected by intellectual property laws. You may use the Site for personal, non-commercial purposes only.

12. Liability

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence,

  • fraud or fraudulent misrepresentation, or

  • any liability that cannot be excluded under law.

Subject to the above, and to the extent permitted by law:

  • we are not liable for losses that are not reasonably foreseeable, and

  • we are not liable for indirect or consequential losses (such as loss of profit, loss of business, or loss of opportunity).

Our total liability for losses arising from a purchase will not exceed the price you paid for the product(s) giving rise to the claim, except where the law requires otherwise.

13. Events outside our control

We are not responsible for delays or failures caused by circumstances outside our reasonable control (for example, courier disruption, extreme weather, or service outages). Where this happens, we will do what we reasonably can to minimise disruption.

14. Privacy and cookies

We process personal data in accordance with our Privacy Policy and Cookies information on the Site.

15. Changes to these Terms

We may update these Terms from time to time. The version in force is the one available on the Site at the time you place your order.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For help with orders, returns, subscriptions, or anything else, contact:
[email protected]